Hotels in Brant Rock

"Yes, the breakfast was good and it was free to park. The only thing that I have a complaint about is the sheets were dirty. When I got there in the bathroom Matt was dirty. Other than that. It was nice."

"Check in was super easy and the staff was very kind and professional. Abundant parking. Room was clean and comfortable. Great breakfast spots in the area. "

"It would be better if the shower head is not the overhead style! "

"Disappointed in wifi "

"Breakfast meals could be better "

"This hotel is in a great location, has plenty of parking, and the room was big. We traveled with kids, and were not told that the pool was under construction- first disappointment. The customer service at front desk was disappointing for the most part. Rude and entitled, no hospitality. True to form, the NE stereotype was on full display. Having lived in MA for 40 years, and other parts of the country for 15, I can confirm that customer service was terrible. At almost every opportunity, staff made it seem like having customers was a bother to them, and like it would kill them to smile. No one tried to make us feel welcome- it's really not that hard. If you go into the hospitality industry, try to at least pretend you like dealing with the public. Zero compassion or problem solving. The room was nice and well equipped, however, our door handle (to the hallway) was basically falling off- it could be easily moved in and out of the door and did not always lock when we left the room. We made front desk aware (she feigned mild concern) and said she would put in a ticket. No one came, it remained unsafe during our stay. Breakfast was a nice plus. For most people traveling is either for a fun experience, or sometimes for a stressful busy event, and in all cases, costs too much to accept being treated as if your presence is a nuisance. "

"I would not recommend this hotel. While it is on the ocean with good views the state of the hotel needs major updates. The property has mass of broken concrete and debri to the side of parking lot that does not seem safe. The beds were comfortable."

"Clean room hallways are still under construction. Reception area beautifully done "

"Dont miss staying here…."