Hotels in Westgate

"Lovely independent hotel in the centre of Barnard Castle. Room was really warm, comfy and spacious, had everything we needed and spotless. Staff throughout our visit were fabulous - from reception to housekeeping to bar. Had plans with family who live nearby so didn’t get to try the restaurant but menu looked great and was busy all of the time. Excellent value for money."

"Had a luvly stay…look forward to visiting again😄"

"Clean room friendly staff and quality food and drink"

"Whilst I am sure this kind of property appeals to many, it wasn't what we were expecting. We appreciate it is a castle first, then hotel, but we have stayed in plenty of castles that still offered a very good hotel experience. Our room, apparently an upgraded one [we booked a superior kind] was small and very cold. The host promised us a heater, but it never materialised. The rooms have no TV ["because it is a castle"], but still have TV points in the room. Despite the hotels.com description, there is no spa and there is no hot tub, not that that aided our choice in the first place, but putting it out there for others; they don't exist."

"Lovely place to stay room was spacious bed was comfortable even if a little squeaky breakfast was huge and delicious bar meals were lovely and very reasonably priced the staff were all lovely highly recommended "

"Overall, this stay was disappointing, especially given the price of over £200 per night. The facilities didn’t match expectations. There’s a pool table in the games room, but it isn’t free to use, which feels unreasonable at this price point. There’s also no cash machine on site, and the nearest one is about a 20-minute drive away in Hexham. Despite this, reception and bar staff were unwilling to provide change or offer cashback, which made things unnecessarily inconvenient and disappointing. The rooms are in need of a refurbishment. There were visible scuffs on the furniture, the décor felt dated (particularly the wooden furnishings and artex ceiling), and small details like non-soft-close toilet seats and a broken lamp all added up. These are the kinds of things you would expect to be addressed in a 4-star hotel. There were also issues with the bar. We were told it would be open until late, but on a Saturday night it closed at 9pm. A couple were even asked to leave before they could finish watching the football, which didn’t feel very accommodating. Sleep was difficult due to a flag positioned outside the room window, which flapped loudly in the wind throughout the night. Finally, although the booking stated “pay at the property,” the payment was taken the day before arrival, which wasn’t what we expected. The breakfast was great and so was the room size but overall the experience didn’t justify the cost, and there are several areas that need improvement."

"Breakfast felt rushed (all items brought to the table at the same time). Staff were pleasant. Furniture and decor in the room looking a little tired. Beautiful surrounding area. Castle and grounds are lovely, quiet and relaxing."

"Top floor room (32) was lovely. Clean and comfortable. Excellent lift. The staff were absolutely A class. They couldn't do enough for us from the very moment we checked in. Breakfast was very tasty & cooked fresh to order. Highly recommend the full english & the eggs benedict. The hotel itself is well placed in town with an excellent view of the park & abbey. If we're back in Hexham, we would most definitely go back. Thank you to all the staff. "

"Quiet hotel, free parking, attentive staff for evening meal, reception and breakfast."