Hotels in El Cinco

"Worker was very helpful breakfast was 10/10"

"We have stayed here twice, the first time we really enjoyed sitting by the pool and ordering pool side snacks and drinks this time around there was only 1 employee working the bar, the menu is limited and the wait is so long. All of the employees are extremely accommodating and nice, the rooms are comfy and spacious. "

"Housekeepers are so kind and do a GREAT job!"

"Beautiful setting. Business friendly does not have shuttle to the airport."

"The pool was slimy. The outdoor bar service was ridiculously slow. It took a half hour for the bartender to take our order. There’s no room service. And the guest were 50+. The hotel is not near anything, so I would recommend renting a car. When we arrived to check in- we wanted to leave our bags. The entire office was filled with suitcases not even in a room. They were all just in the waiting area. The room was fine. But the hotel overall was not at all somewhere I’d recommend. "

"The perfect quiet luxury getaway. Villa suites are by far superior to most PR hotels. Rooms are clean and spacious. And the check out is easy as can be."

"The hotel served staff was very friendly and helpful. The accommodations were fine for what we needed."

"The lobby was inviting. Stairwells, hallways, and our room were all clean and well maintained. The two restaurants were clean and thenfiid was good. All of the staff were gracious and friendly. The water pressure in our shower was phenomenal! An on-site laundry room and pool were great to have. The location is great: a 10-minute drive from the airport and 5-minute walk to Isla Verde beach, and close to a variety of restaurants and shops. As a bonus, bus lines to Old SanJuan and Piñones are right there, if that's your thing. The only area of improvement would be the slow, glitchy wifi. THIS HOTEL IS A GREAT VALUE AND I WOULD JUMP AT THE CHANCE TO RETURN. "

"The staff at Condado were lovely. I do think tourists need to understand that things move at a slower pace in Puerto Rico, and I was happy to be patient when waiting for food, coffee, or drinks because everyone was so polite, fun, and friendly. The poolside area is beautiful, and I enjoyed the coffee shop and the breakfast pastries available. The poolside food was also delicious and convenient. The staff works extremely hard to keep the property clean. One thing to keep in mind that the beach next to the hotel is public. Housekeeping did an excellent job maintaining our room, and the beds and pillows were very comfortable. However, the property itself is in rather poor condition, and it is time for Hilton to make an effort to update it. There are two pools: a chlorine pool with a swim-up bar and a saltwater pool. In general, many of the chairs around the saltwater pool were broken. The door to my room would not shut properly, and many doors throughout the property would slam shut. One of the elevators was broken, making it very inconvenient to access higher floors. Luckily, I was on the second floor and could take the stairs. The general condition of the common areas is very worn, including the furniture. Overall, I did enjoy my stay because of the great staff, including the poolside security, housekeeping, front desk staff, concierge, and porters, who did their best to host us. However, Hilton should be doing a much better job of maintaining this property. "