Hotels in Otrobanda

"Clean room, accommodating staff "

"Check-in was smooth and easy, which I appreciated. However, the cleanliness of the room was very disappointing. The towels in the bathroom were in poor condition, and my daughter had to request a bed change because there were hairs on the sheets and the comforter appeared dirty inside. Additionally, I experienced some bites during my stay that I suspect may have been from bed bugs, which is very concerning—especially given that the property is relatively new. We also had to request a refill for the conditioner, which should have been taken care of without needing to ask. The breakfast was overpriced for the quality of food offered, which added to the overall disappointment. I also want to mention that we tipped the housekeeping staff a total of $65 over our 5-night stay, as we genuinely appreciate their work. Overall, while the check-in process was fine, the lack of cleanliness and these issues significantly impacted our stay. "

"This place has potential however it’s in need of direction and proper management. It has nice architecture, a nice main pool with two side pools. The beach is private and protected by a sea break wall. Relatively clean as employees were constantly cleaning and picking up. The buffets were nice however the specialty restaurants ambiance, service and food are subpar. Think beach cabana for a Sicilian “Restaurant” or picnic tables in a hedged off area for a BBQ “restaurant”. At one, the server didn’t bring water or our drink order. After several requests, we got our own at the pool bar. It’s nearly impossible to get reservations. We were told all were completely booked as soon as the app opened. We needed a supervisors intervention to get reservations. Speaking of management, only two were willing to assist us: Ali the Bellman and Sven, a supervisor. The rest of the staff would give inaccurate or opposing answers. Check-in is 4pm - two out of three rooms for our group were not ready. Our expectations of a Hilton “resort” property were not met. While beach chairs and umbrellas were available - chairs under a Palapa were an extra charge. Night entertainment was meh. Not many activities. My advice - make your own fun - rent a car or take an excursion. Dont rely on the Mangrove to be your all-inclusive for excitement or dining experiences."

"The room was cleaned every day. The staff were really polite and helpful. The rooms were never stocked with bottles of water on inquiry they said they drink the tap water. The area around the pool wasn’t cleaned daily. The gym didn’t have a lot of equipment just dumbbells and 1 working treadmill. The location of the hotel is ideal to get around the town. "

"Todo perfecto "

"N/A"

"Great location, great staff, close to downtown, shopping and restaurants. "

"IL Mare is the private section for all the beach bungalows. The rest of the resort is not allowed over there. It has 24 hour butler service. It was the most amazing trip we’ve taken. The shoreline is a reef and full of tropical fish for snorkeling. The bartenders and butlers were amazing over there. This is a little bit smaller of a resort and was so relaxing and chilled out. If you want a crazy 24 hour party, this is not the resort for you. There was always activity, but you could go and sit and relax and have it quiet around you any time of day. so much food and drink options. We felt we needed to stay more than one week so we could experience all the different food on the menu. If you’re going to this resort, spend the money and stay in the bungalows. It is worth every single penny. You will leave with absolutely no regret. 24hr room service. We rented a car and drove into the downtown. Was easy. ABC rentals dropped the car off right in the parking lot for us and picked it up from there. We literally had nothing to worry about the entire week. The worst part about this resort is having to leave at the end of your vacation. It was heartbreaking to leave because we had the best time."

"Yes"