Hotels in Richmond

"When we arrived I was greeted by a kiosk not an actual person. When it came time to do the deposit I asked if they had tap to pay and they said I would need the physical card. I explained I was traveling and had grabbed my sisters card on accident instead of mine and the kiosk guy said it was ok to manually enter the numbers, which since it's my card I know them by heart. The guy who was doing laundry came out and said absolutely not. After arguing with them at 10pm finally he let me manually enter the numbers. Then we get to the room and the TV doesn't work it won't connect to the Internet and the AC didn't work. There was a portable unit but that didn't work either it was missing required parts to work properly. And the refrigerator was warm. I called 0 on the phone and was basically refused to move us rooms. Overall this place was horrible and I will NEVER stay at a Sure stay ever again nor will I use hotels.com due to the fact that when I called and complained they had to wait for hotel staff to decide on a refund. Why did I use hotels.com then. Just saying"

"Breakfast option were good. Parking lot needs repair. Tub needs grab bar and rubber mat. Hosts were friendly."

"Easy check in and clean rooms"

"Very simple breakfast "

"The LARGE room was pretty clean. The windowsills and baseboards were dusty. The pretty wood floors could use a mop. Staff were excellent!"

"Clean room and close parking "

"Stayed there in the past maybe 10 years ago , it was nice . This time not so much, needs completely up dated , bad smell in hall way 3 rd floor . Must have had 20 watt lite bulbs in our room dark and dingy room . Needs complete update . Will not revisit till that happens . Should have had free breakfast at this price . Very , very disappointed ."

"The pool was extremely cold for an indoor pool. That is the only negative thing I can say about the motel. Staff were awesome!!"

"Will never stay again and don't recommend."