Staff is nice and the hotel (room, facilities, etc) is clean. But, overall, I’m a bit disappointed by our experience. Bedding was very uncomfortable and I woke up every day with back pain (I have no back condition). Room furniture and bathroom are somehow basic. The pool area is nice but the pool itself is quite small and feels overcrowded at time. Breakfast is good but also falls short, in my opinion, of real 4-star standards. Gym is nice and well equipped; location is great. Overall, the looks and price of a 4-star, but the experience of a 3 1/2-star.