No, the current front desk staff does not meet the standard this hotel once had. The friendly, welcoming team we were used to seems to have been replaced by new employees who no longer greet guests when they enter the lobby. Instead of acknowledging arrivals, they seem more focused on chatting among themselves than on providing even the most basic hospitality.
To make matters worse, the small gestures that used to set this hotel apart — like providing a complimentary drink voucher for each guest in the party — have suddenly changed. These new staff members now hand out one voucher for a couple, which not only feels stingy but also shows a lack of awareness of previous standards. It’s a disappointing shift that sends a message: guest experience is no longer the priority.
Housekeeping has also declined in an unacceptable way. While I always disinfect the room myself upon check-in, I still should never have to scrub off what appeared to be dried feces or blood on the side of the toilet. That level of oversight is not only unacceptable — it’s a direct failure in cleanliness, sanitation, and quality control.
On top of that, several of the towels in the room were unusable due to visible black dirt marks. Basic linen cleanliness should be non-negotiable, yet even that standard wasn’t met. These aren’t minor issues; they point to serious carelessness in housekeeping training and supervision that puts guests' health, safety, and comfort in jeopardy.