We were bumped from the Courtyard to the Reefhouse. Notified a couple of hours before check-in.
The property was considered an upgrade, but because we were only staying one night, and our room wasn’t ready until almost 3pm (we had requested an early check-in at Courtyard), we were not able to enjoy it.
We were given an interior room, with a view of the back of the building in front of us. Room was small, but clean. Would have thought, for the inconveniences, a room with some sort of view would have been more appropriate.
Certainly hope bumping guests isn’t SOP for properties using Hotels.com.