Upon check in we paid for an upgrade to a superior room with a garden view. We also paid for parking until check out the following morning. We got our key and went to the room, the room was stifling, so went over to see if could open the window more, but could not, it was then we saw this was definitely not a garden view, was dirty flat roof behind hotel sign, although the room was roomy it was not superior, ALL the walls were filthy, scuffed and marked, peeling and so was the carpet. I went down and asked if could move and was met with a snappy “well what’s wrong then”, as I proceeded to say the walls and carpet were filthy and not garden view we had just paid extra for, more people arrived and I was cut off with “well I’ll go check another 2 rooms the same superior”. I waited around then the lady appeared with “ we have one same a superior with garden view you can have”, and pushed keys across the desk to us like we had done something wrong. Second room was a lot smaller and hot but found a fan and overlooked carpark, mouldy grout and dirty floors and door frames, mildew on window frames, stained chairs. Slept on top of bed as was shattered and didn’t want to interact with the rude receptionist again. Restaurant looked nice, had a drink from the bar which was nice. Outside is deceiving as looks lovely compared to the interior rooms we saw. We were not the only ones to swap rooms when there.