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citizenM San Francisco Union Square

4.0 star property
Central hotel with restaurant, connected to a rail/subway station, near Pier 39

Choose dates to view prices

In the heart of San Francisco, citizenM San Francisco Union Square offers a modern retreat. Enjoy a meal at canteenM, stay fit in the 24-hour gym, or get work done in the business center. With free WiFi and helpful multilingual staff, previous guests rave about this hotel's convenient location and delicious breakfast.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Non-smoking
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant
  • Breakfast available
  • 24-hour fitness center
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Communal living room
  • Front-desk safe
  • Water dispenser

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Elevator
  • In-room climate control (air conditioning)
The current price is $124
$146 total
includes taxes & fees
Nov 25 - Nov 26

Why we love this property

Dining day and night
This hotel boasts a 24-hour restaurant for any-time cravings. A cafe and buffet breakfast round out the delicious dining options.
Dreamy sleep sanctuary
Plush bedding and pillowtop mattresses create a cocoon of comfort. Hydromassage showerheads offer spa-like refreshment after adventures.

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(282 reviews)

Highlights

Air conditioning
Refrigerator
LED TV
Premium bedding
Pillowtop bed
Rainfall showerhead
Hair dryer
Eco-friendly toiletries
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area
Chancellor Hotel on Union Square
  • Free WiFi
  • Connecting rooms available
  • Bar
  • Laundry facilities
9.4 out of 10, Exceptional, 3,032 reviews
The price is $96
$114 total
includes taxes & fees
Dec 15 - Dec 16
Chancellor Hotel on Union Square
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About the neighborhood

Map
72 Ellis Street, San Francisco, CA, 94102

What's nearby

  • Union Square - 2 min walk - 0.2 km
  • Westin St Francis Hotel Glass Elevators - 3 min walk - 0.3 km
  • San Francisco Museum of Modern Art - 6 min walk - 0.6 km
  • Palace Hotel - 7 min walk - 0.6 km
  • Moscone Convention Center - 10 min walk - 0.8 km

Getting around

  • San Carlos, CA (SQL) - 28 min drive
  • San Francisco Intl. Airport (SFO) - 30 min drive
  • Concord, CA (CCR-Buchanan Field) - 35 min drive
  • Oakland Intl. Airport (OAK) - 41 min drive
  • Bayshore Station - 9 min drive
  • South San Francisco Station - 14 min drive
  • San Francisco Station - 19 min walk
  • Market St & 4th St Stop - 2 min walk
  • Powell St & O'Farrell St Stop - 2 min walk
  • Market St & Stockton St Stop - 2 min walk

Restaurants

  • ‪Burger King - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪King of Thai Noodle House - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk
  • ‪Hinodeya - ‬2 min walk

About this property

citizenM San Francisco Union Square

When you stay at citizenM San Francisco Union Square, you'll be within a 15-minute walk of Union Square and Moscone Convention Center. Guests can grab a bite to eat at the coffee shop/cafe and visit the 24-hour fitness center for a workout. Also, Pier 39 and Embarcadero Center are just a 5-minute drive away. Fellow travelers say great things about the comfortable beds and helpful staff. Public transportation is only a short walk: Market St & 4th St Stop and Powell St & O'Farrell St Stop are just steps away.

At a glance

DONE

Hotel size

    • 195 rooms
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
    • Guests are recommended to download the property's CitizenM mobile app before check-in
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • Coworking spaces

Services

  • 24-hour front desk
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2021
  • Safe-deposit box at front desk
  • Television in common areas
  • Communal living room
  • 24-hour fitness center
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only

Accessibility

  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 31
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • iPad
  • LED television
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Housekeeping on request
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Dining

CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 22 per person
  • Late check-out can be arranged for an extra charge of USD 69 (subject to availability)

Policies

Noise-free guestrooms cannot be guaranteed.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses wind energy, plus eco-friendly cleaning products.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Does citizenM San Francisco Union Square offer free cancellation for a full refund?

Yes, citizenM San Francisco Union Square does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at citizenM San Francisco Union Square?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at citizenM San Francisco Union Square?

Sorry, there's no onsite parking at citizenM San Francisco Union Square.

What are the check-in and check-out times at citizenM San Francisco Union Square?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at citizenM San Francisco Union Square?

No, this hotel doesn't have a casino, but San Pablo Lytton Casino (22-min drive) is nearby.

What is there to do at citizenM San Francisco Union Square and nearby?

Maintain your daily exercise routine at the 24-hour gym.

Are there restaurants at or near citizenM San Francisco Union Square?

Yes, there's an onsite restaurant, canteenM.

What's the area around citizenM San Francisco Union Square like?

CitizenM San Francisco Union Square is in Union Square, a short 2-minute walk from Market St & 4th St Stop and 11 minutes' walk from Moscone Convention Center. Travelers say the area is walkable and good for shopping.

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Reviews

citizenM San Francisco Union Square Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Eco-friendliness

9.8

Property conditions & facilities

What guests liked

  • Breakfast options were excellent, with plenty of fresh and tasty choices to start the day right. (36 reviews)
  • The property's bar and restaurant area was fantastic with friendly and attentive staff and great dining options nearby. (7 reviews)
  • The property's gym is great and convenient, with some reviewers describing it as fantastic and nice. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Location
Bed
Bar
Breakfast
Restaurant
Cities
View
Ambience

Reviews

10/10 Exceptional

Perfect stay!
Graciela, 4-night trip

10/10 Exceptional

Super clean and cozy! Would def stay here again :)
Will, 2-night trip

10/10 Exceptional

Great location on a quiet street in SF. Staff was amaaaazzzzing!
Dianne, 2-night trip

10/10 Exceptional

Great hotel to stay at!

My husband and I stayed here for 4 days. Enjoyed the staff, the rooms, the breakfast, the roof space view.
Cathleen, 4-night trip

10/10 Exceptional

Perfect for me needs.
Steve, 1-night trip

10/10 Exceptional

Brilliant staff, lovely breakfast, big bed and perfect pillows!
Matthew, 4-night trip

10/10 Exceptional

Great place!
Kirstin, 1-night trip

10/10 Exceptional

Loved this hotel! Everything was clean, staff was great and the rooms/hotel are very modern. Only complaint was the beds were very firm.
Eliseth, 1-night trip

10/10 Exceptional

It was terrific
Kwame, 3-night trip

10/10 Exceptional

We enjoyed staying here and would stay again.
Cindy, 1-night trip

10/10 Exceptional

Cute spot. Comfy and good breakfast.
Taron, 1-night trip

10/10 Exceptional

Trendy, great location, wonderful staff!
Deborah, 1-night trip

10/10 Exceptional

The hotel was amazing, cool, trendy rooms, perfect for 2 of us, staff were fantastic & the location was perfect for everything we wanted to do
Samantha, 4-night trip

10/10 Exceptional

Great breakfast buffet—limited but high quality and fresh. Staff was very friendly, accommodating and efficient. Great value in the city in a walkable area.
Michelle, 4-night trip

10/10 Exceptional

Clean room & great location.
Justin Jerald, 2-night trip

10/10 Exceptional

Great location and amenities
Sally, 4-night trip

10/10 Exceptional

Didn’t do breakfast all very good but bed was too hard for me!😟
Robin, 3-night trip

10/10 Exceptional

Always a good choice for a hotel.

CitizenM always does well.
Duncan, 2-night trip

10/10 Exceptional

Amazing property, felt like a japanese mini boutique hotel. Great staff and very hip. Accommodated us well and let us hold our luggage there afterwards til our flight home
brandon marc, 2-night trip

10/10 Exceptional

A great hotel, great staff and very well run and I felt safe in a great location in downtown San Francisco
Christopher, 1-night trip

10/10 Exceptional

Nice hotel. Great rooms and really well placed for site seeing in San Francisco.
Richard, 3-night trip

10/10 Exceptional

Unique and eclectic property. European taste at a great price. Lots of places to eat and walk and enjoy.
Omar, 2-night trip

10/10 Exceptional

Wonderful hotel!
Daren, 3-night trip

10/10 Exceptional

This has been the best experience I’ve ever head. I will definitely be coming back to stay again!!
Andrew, 3-night trip

10/10 Exceptional

Excellent location and affordable. Very nice hotel.
Curtis, 5-night trip