We booked two rooms. The heat in our first room did not work, and we spent a very cold night. They could not fix the issue the next day, and we had to switch to a different room. The second room we had booked had an awful "fishy" smell to it. At breakfast, we asked a staff person who was managing the breakfast what type of meat was the sausage as it was unlabeled. She mistakenly told us it was beef, and my kids at some of it before someone else correctly identified it as pork which is against our religion. In general, the breakfasts should have non-pork meat options and clearly label what the meat is to avoid such errors. Our rooms ran out of toilet paper, and we had to go downstairs multiple times to get a roll as one of the rooms only had a half roll left in it. I do not recall staying at a hotel which didn't have extra rolls of toilet paper in the room - particularly a suite meant for 6 people. The staff was friendly and polite, but the hotel needs some serious attention.