I strongly advise against staying at the Sheraton Cebu. What was supposed to be a premium experience turned out to be one of the worst hotel stays I have ever had. Here are the reasons, based entirely on actual experience:
1. Completely Unacceptable Soundproofing (Premium Room)
I booked one of the highest-tier rooms, just below the Presidential suite, expecting a quiet and comfortable stay. Instead, the room had virtually no soundproofing.
I received repeated calls—until 3 AM—complaining about noise, even though the only thing playing was the default hotel introduction video on the TV.
For three days, I couldn’t even have a normal conversation inside my own room. This is unacceptable for any hotel, let alone one claiming to be luxury.
2. “Luxury Sedan” Pickup Was Misleading and Poorly Managed
I reserved a top-tier sedan for airport pickup. What arrived was a Mercedes B-Class—far from a luxury sedan.
At the airport, the assigned staff was sitting in a corner, making them extremely difficult to locate. After finally finding them, I had to wait another 10 minutes for the vehicle.
3. Second-Day Transportation Failure
On the second day, I scheduled a car for 6:30 PM. I ended up waiting outside for 40 minutes and only got the car at 7:10 PM.
It appears the hotel does not operate its own fleet but outsources vehicles. The car I received smelled heavily of cigarette smoke, which is completely unacceptable.