WORST HOTEL EXPERIENCE OF MY LIFE.
Upon arrival, I expected the usual greetings and a bit of small talk to make me feel comfortable, but instead, Theodore's, idea of small talk was to make me feel like a criminal, " we've had people with your name try to scam us" and wanting to take a photo of the credit card I used to book the room, on his grotty personal phone. His wife or sister appeared and was equally rude. Zero warmth or hospitality and an underlying feeling of hostility.
Think I'm exaggerating, go there and ask for Theodore!
Room sucked and like other people have commented, bugs.
Will speak to Hotels.com to see if they can remove this hotel from their listing until Theodore undergoes training in the following areas: communication
customer service
small talk