The man at the front desk was 5 star! He greeted us with a refund due to an unexpected booking change on the hotel's end, then helped with carrying bags to the room as it was stairs only and one of us has mobility issues.
The room we were then given had bedbugs (the first thing we do when seeing a room is inspect around the bed especially for bedbugs) and the man immediately moved us to another room without issue after seeing them himself. His attitude was stellar.
The carpets are old and pretty shocking, need to be replaced, but we have never stayed in a quieter place. We couldn't hear a thing. The room was on the rear wall of the building so no road outside. Location is excellent, the building is just old, toilet perpetually ran but couldn't hear it with the bathroom door closed.
Fitted sheet was too small for the mattress, pockets not deep enough, so if you toss and turn a bit you'll end up pulling the sheet off and touching the bare mattress sides along with others who have slept on it. The bedding is like something my parents had in the 90's, one of those funny thin foamy brown blankets and a simple white sheet, one pillow each. The air conditioner was amazing, one of the best I've had in a hotel room, so the room was a great temperature and we weren't cold or too hot.