We had a 3 night stay and booked 2 rooms - 1 for my wife and I, and another for our 2 teenage boys. The Hotel as expected had a nice old world feel to it and the bedrooms were spacious and comfortable. The breakfast was good, continuously replenished and offered plenty of choice. The pool was a welcome benefit given the heat of the August sun.
Alas problems with the showers in both rooms and the poor service to get them repaired is what leaves us underwhelmed by our stay.
We arrived late on the first night and the next morning found our shower to be completely non-functional. The shower in the boys room, worked but would not stay in place so had to be held in your hand while you showered. The first morning we all had to endure this ritual. We reported the issues to reception that morning. On our return in the late afternoon, no action had been taken and we again reported it before leaving for dinner. Arriving back we found that the problems still not had been addressed and we made do with the broken fixture in the boy's room once more. The issues were finally resolved only after our second day.
Faults happen and repairs are a common thing in hotels, however it was the slowness to respond, the fact that we received no acknowldgement of the delays or an apology on leaving that really spoiled this stay for us. Unfortunately providing 2 rooms in poor state of repair then taking 2 days to react and repair is not what one would expect from what claims to be a 4 star hotel.