First and foremost, Ash…our front desk attendant (for several days), was fantastic—friendly, helpful, and honestly the highlight of the stay. If customer service alone earned stars, this place would be a solid five. Kids were hangry after a full day of activities so we ordered some room service, it came hot and fast - and reasonably priced.
The room, however, seemed to be participating in an experiment to see how long a floor could go without meeting a broom. There were plenty of crumbs to keep me company, behind the door and desk. The sink had a really slow drain and the windows were pretty dirty. The pool was itty bitty, similar to a small pond. Pictures are deceiving!
Now, credit where it's due... those beds were ridiculously comfortable. I slept like a baby. The hotel is so close to shopping at the outlets, Texas Motor Speedway and waterparks. The room has a great layout and came with a steamer, which we needed in a pinch!
With a little more attention to cleanliness, this hotel could be a real winner and honestly, we’d stay here again.