2/10 Mediocre
19 nov. 2025
very unprofessional reservation team in manila
i have a bad experience regarding the reservation team in manila. I call manila office regarding this reservation but shaila cannot understand me so she hang up the phone. i call back again for 42 times no answer was made. i was call manila reservation for business not for any personal call but this people are so unprofessional, uneducated and lack of customer service. When I threaten them to give a negative feedback via email thats the time they answer me and even laughing on the background of the phone. dont I really deserve to be treated like this? i call reservation not for any freebies. i have money to pay and stay.
i even email marketing but no response as of this writing. i am very sad that this people are treating their customers like they own the business. in my own opinion they should not be in this kind of business. never to go back to this hotel for the rest of my life. there are plenty of hotels around boracay island
kairulf uko
USA
laila
laila, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com







































