We checked in late around 10:30pm, we booked for two rooms, the receptionist told me that our rooms in another building, which is two stories without elevator. He gave me two rooms cards with same room number on it. We moved the heavy luggages to the 2nd floor of the back building looks like motel, then I found the two room cards with same room number, I need to go back to the main building and asked for the 2nd room number and card, very frustrated.
Inside the room, no Kettles, no coffee maker, no complimentary water. I called the receptionist and asked how can I have the hot water, he said there is hot & cold water in the reception that I can come and get it. Unbelievable, customers need to go to another building to have water to drink?? The room condition is not good, Broken heating cover. The washroom door can’t be closed properly, scratched the floor with big noise.