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Hotelito Azul

5.0 star property
Luxury beachfront hotel with beach bar, near Tulum Beach

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Tulum Beach is at your doorstep at Hotelito Azul, where you can unwind on the white sand beach or by one of the two outdoor pools. Soak up some sun with a massage, fitness classes, and yoga sessions; then enjoy dinner with live shows and international cuisine.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and beach bar
  • 2 outdoor pools and 2 hot tubs
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Blackout drapes/curtains
  • Pets allowed
The current price is $208
$292 total
includes taxes & fees
Apr 23 - Apr 24

Why we love this property

Beachside oasis
This beachfront hotel sits on white sand with free cabanas and beach club access. Guests can enjoy yoga sessions or indulge in beachside massages.
Rest and recharge
Beach yoga, a garden, and fitness room await at this peaceful hotel. Relaxing massage options and spa services offer the perfect escape near a nature reserve.
Art and nature paradise
This luxury hotel's garden-view restaurant and rooftop terrace overlook a nature reserve. Art gallery and curated decor create a visually stunning beach escape.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Oceanfront Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Oceanfront Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Beachside Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Beachside Suite

7.6 out of 10
Good
(5 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Gardenview Suite

Gardenview Suite | View from room

Gardenview Suite

9.4 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Gardenview Villa

Gardenview Villa | View from room

Gardenview Villa

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Oceanfront Villa

Oceanfront Villa | View from room

Oceanfront Villa

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Skyview Villa

Skyview Villa | Terrace/patio

Skyview Villa

8.0 out of 10
Very good
(1 review)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Plunge Pool Villa

Plunge Pool Villa | Terrace/patio

Plunge Pool Villa

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Carretera Tulum-Boca Paila, Km. 5.8, Tulum, QROO, 77780

What's nearby

  • Tulum Beach - 2 min walk - 0.2 km
  • SFER IK - 2 min drive - 1.8 km
  • Ven a la Luz Sculpture - 3 min drive - 2.5 km
  • Playa Paraiso - 8 min drive - 5.7 km
  • Tulum Mayan Ruins - 14 min drive - 12.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 51 min drive
  • Cancun Intl. Airport (CUN) - 101 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪The Coffee - ‬15 min walk
  • ‪Mia Restaurant & Beach Club - ‬14 min walk
  • ‪Bula Tulum - ‬15 min walk
  • ‪Ziggys Beach Club - ‬13 min walk
  • ‪Taboo Beach Club - ‬9 min walk

About this property

Hotelito Azul

At Hotelito Azul, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be just steps from Tulum Beach. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in deep-tissue massages. Olivia, one of 2 restaurants, serves international cuisine and is open for breakfast and lunch. Other features of this luxurious hotel include a rooftop terrace, a beach bar, and a fitness center. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 35 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 10:00 AM - 6:00 PM
    • Guests will receive an email within 5 days before arrival with check-in instructions and an access code; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your passport after booking
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free offsite parking within 98 ft from 8:00 AM to 10:00 PM
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
    • Bus station shuttle*
DONE

Offsite

    • Shopping center shuttle*
    • Theme park shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–1:00 PM
  • 2 restaurants
  • Beach bar
  • Coffee shop
  • Private dining
  • Private picnics
  • Room service (limited hours)

What to do

  • On the beach
  • Free beach club
  • Beach yoga
  • Fitness classes
  • Ecotours
  • Scooter/moped rentals
  • Concerts/live shows
  • Bicycle tour information
  • Access to nearby outdoor pool
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Free beach cabanas
  • Bicycle rentals
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Fitness center
  • 2 outdoor pools
  • Bicycle parking
  • Spa services
  • 2 hot tubs

Accessibility

  • Accessible airport shuttle
  • Accessible bus station shuttle
  • 4 stairs to reach property

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

Olivia - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Agave - This beachfront restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: 7.5 percent of room rate

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 30 to 40 for adults, and USD 30 to 40 for children
  • Airport shuttle service is offered for an extra charge of USD 200 per vehicle (one-way, maximum occupancy 4)
  • Cruise ship terminal shuttle, ferry terminal shuttle, and bus station shuttle service is offered for an extra charge
  • Shopping center shuttle and theme park shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • There is a service fee of 7.5 percent

Children & extra beds

  • Rollaway beds are available for USD 107.1 per night

Pets

  • Pet deposit: USD 100.00 per stay
  • Pets are allowed for an extra charge of USD 25 per pet (may vary based on length of stay)

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a first aid kit, and outdoor lighting on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.

Also known as

Hotelito Azul Hotel Tulum
Hotelito Azul Hotel
Hotelito Azul Tulum
Hotelito Azul Hotel
Hotelito Azul Tulum
Hotelito Azul Hotel Tulum

Frequently asked questions

Does Hotelito Azul offer free cancellation for a full refund?

Yes, Hotelito Azul does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotelito Azul?

Yes, there are 2 outdoor pools. Guests have pool access from 11:00 AM to 10:00 PM.

Are pets allowed at Hotelito Azul?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 25 per pet, per night, and there's also a deposit of USD 100.00 per stay. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotelito Azul?

No, unfortunately, but there's free parking nearby.

Is airport shuttle service offered by Hotelito Azul?

Yes, an airport shuttle is available. The charge is USD 200 per vehicle one-way.

What are the check-in and check-out times at Hotelito Azul?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Hotelito Azul and nearby?

Have fun during the warmer months with activities such as beach yoga. Additional recreation onsite includes fitness classes, ecotours, and yoga. Enjoy a relaxing soak in one of the 2 hot tubs and an invigorating swim in one of the 2 outdoor swimming pools. Hotelito Azul also has a fitness center, spa services, and a picnic area, as well as a garden and access to a nearby outdoor pool.

Are there restaurants at or near Hotelito Azul?

Yes, there are 2 onsite restaurants, featuring beachfront dining, international cuisine, and garden views.

What's the area around Hotelito Azul like?

Hotelito Azul is a short 2-minute walk from Tulum Beach and 18 minutes' walk from Ven a la Luz Sculpture.

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Reviews

Hotelito Azul Reviews

8.4

Very Good

9.2

Cleanliness

9.2

Location

8.8

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The beach at this property is stunning, with beautiful views, perfect sunsets, and a tranquil atmosphere. (45 reviews)
  • Food at the property's restaurants was excellent, with beautifully presented and delicious meals available at Olivia Cafe and Agave restaurant. (8 reviews)
  • The gym is modern and well equipped. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Food
Beach
View
Location
Ocean
Restaurant
Trip
Live music

Reviews

Verified

10/10 Exceptional

We had a wonderful experience at Hotelito Azul! The team was very attentive to our needs and provided excellent service. The beachside suite was a highlight with the amazing views of the beach all day. Stunning green space and beach that the team worked constantly to maintain so well.
Laura, 4-night trip
Verified

4/10 Fair

Não funciona. O hotelito é sim bonitinho, mas nada funcional. Ele te dá trabalho ao invés de soluções. Ao chegar, você não acha, é uma placa pequena escondida. O estacionamento é em outro local e sem identificação. Não é tão longe mas péssimo para a logística de achar o hotel, parar, chegar… e para carregar as malas no chão de terra. A recepção não funciona 24 horas, eles querem implementar um qr code, para ser tudo automatizado mas não funciona. O leitor do qr fica virado para o sol e não lê. A entrada lateral é um beco. Sobre a piscina e o rooftop,… são mil lances de escadas, muitos mesmo, nem fomos conhecer. A área de praia parece ser boa, mas o mar estava cheio de sargaço, muito ruim e feio. O quarto é rústico, bonitinho, mas não chega a ser confortável. Fiquei no quarto 15, e tem um barulho de motor de gerador a noite toda e simplesmente não dormi. Um pesadelo. Tinha duas diárias; mas fomos embora no primeiro dia pois não tinha condições. A equipe, a recepcionista, foi gentil. Tulum já é um lugar mais roots, sem muita estrutura, quem preza por um pouco mais de segurança e conforto, não escolha o Hotelito. Ele poderia funcionar com a praia estando em ótimos dias, o que tem sido difícil. Eles deveriam desistir desse self check in e implementar uma recepção 24 horas. Foi o único que já no self check in cobrou 300 dólares de caução. O estacionamento também precisa resolver, colocar uma placa do hotel, no mínimo. E na entrada do hotel também. Espero que melhore. Tem potencial
Daniela, 2-night trip
Verified

2/10 Poor

El baño no funcionaba y la chapa del cuarto tuvieron que arreglarla ya que no funcionaba, nos entregaron el cuarto una hora tarde y nunca nos pudieron hacer el check in digital, no te daban el QR para acceder a la propiedad y teníamos que entrar por la playa y buscar cruzarnos por algún hotel cercano al nuestro para poder entrar.
Daniel E, 1-night trip
Verified

8/10 Very good

Absolutely a lovely little slice of bohemian beauty; smack right on the beach. A True rustic beauty that is on the beach but away from the madness of the main district of Zona Hotelera. Both restaurants on the property are lovely; Olivia has sensational, fresh breakfast and Agave on the beach for lunch is lush (fab tacos). Biggest brownie points go to the staff who are warm and kind and endearing, if you’re looking for something that feels truly local but safe and clean and extremely quiet and tranquil, this is it.
Glenn, 5-night trip
Verified

10/10 Exceptional

Muy buen hotel. Un poco complicado al inicio el check in pero después todo bien y fácil. En la azotea habían arreglos, una lástima porque no pudimos disfrutar bien la piscina y la vista, pero cuando esté concluido no dudo de que será un excelente espacio.
Jairo, 2-night trip
Verified

8/10 Very good

O quarto era limpo, a equipe atenciosa pra ajudar, mas o check in é online, e vc recebe um Qrcode para ter acesso ao portao do hotel. Vista jardim. Nao usamos a piscina!
Talita, 2-night trip
Verified

10/10 Exceptional

O hotel é rústico, pé na areia. Delicioso ambiente, beach club pequeno, mas delicioso, organizado e a equipe de atendimento, nota 10! Ficamos num quarto com vista ao jardim
Bianca, 3-night trip
Verified

2/10 Poor

Our stay at Hotelito Azul was extremely disappointing. The only positive aspect of this property is the staff — they were kind and professional, and my frustrations are clearly beyond their control. There is no proper reception area, and the overall property feels neglected. The hotel is in serious need of updating. Unfortunately, neither pool was usable due to construction, and we were not informed of this prior to arrival. Had we known, we absolutely would not have booked. The property is very overpriced for what you receive. While it’s in a quieter area, it’s a bit of a walk to reach restaurants and shopping on either end of the strip. Entry to the hotel relies on a QR code system that was very finicky and inconvenient. The beach area was especially disappointing — ripped, worn cushions and old towels, with a strict one-towel policy. The neighboring properties on both sides are vacant and filled with trash, which detracts from the overall experience. We also had to wait two hours past check-in time to receive our room. Overall, this hotel does not match the price point or expectations set online. I would not stay here again.
Amanda, 5-night trip
Verified

2/10 Poor

Everything is terrible. DONT BOOK THE HOTEL
Sebastian, 5-night trip
Verified

4/10 Fair

Room did not have hot water. Attempted to have hotel fix the issue twice, during which they gaslit us and told us that the water was in fact warm (when it was basically room temperature). Eventually the hotel manager told us that the entire building (that our room was in) had an issue with the water heater. We left after one night and the hotel refused to refund us. This would have been a nice enough hotel if they solved their basic infrastructure issues. In most of the world, lodging is not deemed habitable without hot water. If this was a budget hotel or hostel, I would have been more understanding of the rustic conditions. For $300 / night and a hotel trying to offer a luxurious setting, this really is not acceptable.
Grzegorz, 7-night trip
Verified

10/10 Exceptional

Amazing room and staff, very friendly
maxime, 5-night trip
Verified

8/10 Very good

Cute design. Boho chic. Good food but expensive. A few things to be aware of: - Pre-registration / check-in: A lengthy registration acknowledgement form is required prior to arrival. Lots of rules! - Check-in: The hotel sent a QR code which we had assumed was for parking. It was not. It was actually to get into the hotel and you have to click a certain button to be able to use it. Hence just getting access the first day was hard. -Parking: There is no signage and the gate is locked at all times. You have to ask the hotel any time you want to use your vehicle and there were restrictions on hours. - Service times: They don't have staff on site at all times so you have to check in prior to 6pm and you have to make reservations 24 hours in advance to use the gym or rooftop hot tubs. - Infinity Pool / Rooftop: were beautiful and somewhere you'd want to have a drink or food but they don't serve any and you're not allowed to bring anything up there. - Filtered water: Only housekeeping offers this and you get 2 medium sized refillable bottles a day. The reception will not support any extra refill requests. - Smell: We stayed in a ground floor beach front unit and sometime smelled a faint scent of sewage in our room. This might be a plumbing issue and seemed to occur at other places along the strip as well so probably a common issue for many hotels there. -Service fee: Missed it when we booked but they charged 7% on top of our hotels.com rate. This is not standard there
Erin, 3-night trip
Verified

6/10 Good

To begin with, the hotel staff was friendly, helpful, and housekeeping was very good. What felt unnecessarily complicated was that most requests had to go through WhatsApp and only during limited hours. This made simple things difficult, such as getting fresh towels for the pool or the beach. The same applied to access to the gym. Bike rental was also unclear. The company the hotel collaborates with never showed up, although there are alternatives available directly on the beach. The same issue occurred with airport transportation. The transfer arrived late, which caused stress on the way to the airport. Unfortunately, Tulum seems to have seen its best days. Many hotels are closed, restaurants are deserted, and there is a lot of trash on the beach and along the jungle edge. Despite the eco-friendly branding, many hotels and restaurants rely on diesel generators for electricity. Taxis are extremely expensive and the drivers are unfriendly. A short trip along the beach can cost up to 500 pesos at tourist prices.
Marcus, 7-night trip
Verified

4/10 Fair

A very strange “luxury” boutique hotel experience. The room we eventually stayed in was beautiful, with ocean views and the sound of waves at night—but getting there was chaotic. We arrived around 7pm and were told via WhatsApp there would be no front desk staff and our key would be in the room. They initially didn’t tell us which room, then changed it from 5 to 6, and sent QR codes to access barriers and doors. The hotel was hard to find: no signage, no clear parking, and a dark street. After driving past several times, a waiter helped us but left us at an unmarked gate that turned out to be the car park. Not a great first impression. Room 6 was meant to be a beachside suite with ocean views, but it was on the ground floor with overgrown vegetation blocking the view, no furniture, and a covered hot tub we hadn’t requested. With no staff on site, we had to message repeatedly via WhatsApp to move rooms. After a long day of travel from the UK, the first night was very frustrating. The next morning, the room and view were stunning. However, there was no information about the hotel, no explanation of facilities, and no in-room guide—an online info pack would be essential if staff leave after 6pm. Breakfast was tasty, but I had to send back toast due to visible mould. The grounds are beautiful, the beach lounges great, and the gym was excellent—a real highlight. Thanks to Griselda, the cleaner. A disappointing hotel overall, looks around there are many better for less money.
Tom, 3-night trip
Verified

4/10 Fair

Very unfriendly staff at reception: we arrived after 6pm and received a Whatsapp at 4pm (we were on a flgiht) with a QR code to enter the building and no indications where we could find our rooms' keys. The reception hours are vague to say the least. Reception is sometimes not present until 11.30am or after 5pm. The entrance after 6pm is from a very dark narrow corridor which is clearly meant to be a side entrance for workers, rather than guests. The driver that reception suggested for trips into town charged 33% more than regular taxis and was never on time, in the 10 days we were in Tulum. The food on the beach took 3 hours to arrive on january 1st: we ordered at 1pm and got food at 4pm and received no excuses nor discount. The bars at the roof terrace swimming pool were not open and we were told we could not take our own food/drinks - then, what's the point of having a roof terrace with a pool? The location is good (although the two side properties are abandoned), the rooms are large and well cleaned; the rest is not worth the money. Much better choices in Tulum in this price range. We paid 5-star prices for a 3-star hotel. One last thing: the suite with its own pool is a trap. The main window is on the main street and there's a lot of noise in that room. And the water in the pool cannot be heated. Only cold water.
Mariafrancesca, 9-night trip
Verified

6/10 Good

Das Zimmer war sauber. Es war aber sehr dunkel und hatte keinen Balkon wie auf den Bilder
Andy, 7-night trip
Verified

6/10 Good

Our room was great, but some amenities could be improved upon like having a coffee maker, clothing iron, and blow dryer inside the room. The staff was great, however having more personnel on site would make the manager’s job a lot more simpler. The hotel restaurant was also overpriced for the quality of food received.
Marshall, 2-night trip
Verified

10/10 Exceptional

We loved the hotel, it’s cute and clean, good location
Larisa, 2-night trip
Verified

6/10 Good

Hotel is location is perfect, with beech front access, with plenty of bars & restaurants within walking distance. Room was good with a very cold plunge pool & separate seating area to relax. Unfortunately due to shortage of staff, bars located by pools were not open, therefore no ability to get drinks or food there which was a bit disappointing. The hotel is looking a bit tired & could do with some areas being upgraded to bring it back to a high standard.
Ranvir, 6-night trip
Verified

10/10 Exceptional

The staff was attentive. I truly felt like I was catered to and all of their amenities were fantastic. Their pictures did not do the reality justice. Fantastic food with both restaurants. We are already planning our return.
Claudia, 2-night trip
Verified

10/10 Exceptional

Clean room and great staff
Shira, 4-night trip
Verified

10/10 Exceptional

Wonderful stay, super blessed to have been able to experience it. Beach is right there, food options are great, the staff is beyond helpful. Cleanliness was a 10/10. Sad to leave, looking forward to return :)
Sina, 4-night trip
Verified

10/10 Exceptional

Great staff and excellent area
Jean, 2-night trip
Verified

4/10 Fair

Overall I was very disappointed with my stay here. The coffee service that was advertised didn’t show up unless you complained. The facilities on the beach and rooftop were unkept and messy. Most chairs were ripped and falling apart and the rooftop was upside down. There were broken string lights lying around and the pools were filled with debris. I booked with the understanding that breakfast was included but was told that it was a separate option you had to pay extra for which was not advertised. Both the restaurants were very overpriced.
Melina, 3-night trip
Verified

6/10 Good

Hotel facilities and staff are nice but it is way over prices compared with amenities that hotel have; hair dryer, toothbrush, toothpaste, slippers etc that didn’t provide, compare price they charge should have so much more. Also it is difficult because no staff on site after 6pm.
Thanyapatt, 3-night trip