Overall, the staff were very kind, but unfortunately our experience was disappointing.
The biggest issue was security: housekeeping left our room door completely open while we were away for the entire day. We returned around 7 PM and found it still open, with our computers and all of our personal belongings inside. This has never happened to us in any hotel before, and we found it extremely concerning.
We reported it to reception and were told someone would come to check, but no one ever did. They also said they had tried calling us, but the room phone did not work.
The food options are also very limited, with only around 10 choices for lunch and dinner and a very basic breakfast, which is inconvenient as there are very few places to eat nearby.
For a hotel of this level, we expected much better security and follow-up.