Unfortunately this was the last hotel we stayed in during our 2 week visit to the LA area. There are many hotels in this area. You can find another one that is nicer and less expensive. While there were a couple of nice features, the pool area, the housekeeping staff, and a microwave available in the ice machine area (though the ice machine didn’t work), our stay was overall not good. The first issue started at the front desk. The clerk, Aja (not sure if I spelled it right), was not friendly. With every request we got attitude and the feeling we were interrupting her day. She was unhelpful when I requested a room near the back of the property. Though I paid for a balcony room, she claimed that there were no balcony rooms near the end of the property and gave us a room without a balcony nor the ability to fully open a windows We needed help with the TV remote control Saturday and there was no explanation of what to do, only a change of batteries which we had already done. She was on her personal phone each time we had an interaction with her. On Saturday she seemed to be babysitting a group of teenagers who were hanging out in the lobby. I have not had such rudeness from hotel staff in my life. In the room, we could not make the thermostat work. The room was either muggy or freezing, There were ants in the bathroom and on the ground by the AC unit, and also near microwave. We could not watch TV since we could never figure out the remote. We heard noise from the hallways.