Beautiful facility with such potential, which made these issues stand out even more. We had 6 guest including myself staying in a suite that sleeps 6. On the first night, we only had two towels. Didn't realize it until they were both already used. No biggy. Went to get more from the lobby, they said they'd bring them. Nope! My husband skipped his shower after my daughters and I all shared the two towels. Gross! I spoke with whatever AI system automatically reaches out to see how your stay is going. The robot (or maybe it was a person by the end of the chat) assured me 6 towels would be brought to our room. Instead, they brought 2. So down to the lobby we went, where we were provided with 2 towels. So that's now 4 clean towels for 6 people. But she was nice enough to offer two hand towels as substitute bath towels. Just disappointing for the caliber of hotel this is.
Breakfast was the same way. Such amazing potential, but the service was rough. Except the lady making the omelets! She was delightful.
But the ladies working to keep the line filled have no business serving people. Breakfast was supposed to run until 9:30, we showed up at 9 and they had stopped putting some of the food out. The second day, they were pulling the curtains on the serving area at 9:15. Too bad if you wanted some more coffee, you were faces with annoyed employees that reluctantly allowed you to pass through. We felt more like beggers rather than guests. Such a shame!