Came to Asheville to visit Biltmore with a friend, something we do several times a year. We have stayed at various hotels and this was by far, the worst. Corners in the room especially the bathroom were caked with dirt, hair, and who knows what else. Almost as bad were the corners in the room.
There was only ONE plug that worked in the room!!! No matter how we flipped switches, tried different chargers, etc we were limited to ONE plug. There was a plug in the bathroom but it was by the sink. There was barely enough room to leave a phone to charge it!! The ONE plug was on the table between the beds. We had to unplug the lamp (leaving the room dark except for the bathroom light) to plug in ONE phone. There was a plug bank on the table but only one of the plugs could be used. Very frustrating.
Breakfast was a disappointment. Both the coffee and hot water were warm, certainly not hot. On our second morning, the trash appeared to not have been emptied, certainly the trash can wasn't wiped down. The fridge wasn't really cold so there is concern that the food may not have been kept at the proper temperature and could have spoiled. On the upside,it did appear that the tables and counter had been wiped down.
The bed and pillows were comfortable, nothing exceptional. I do believe that someone had smoked while in that bed at a previous time. While the hotel is 100% no smoking, I think someone got by with a cigarette.
Price was high considering. Will not return.