We were very disappointed.
We booked a junior suite overlooking the lake.
We got a dingy, grubby, old and small room on the 1st floor. No majestic lake views...just the carpark, road and park adjoining the lake.
After complaining the reception we where moved to an alternate room, on level 5.
Unfortunately the room was exactly the same as the original.
Still old, dingy, not clean...and small.
Higher up, but still no lake view. There is an large outdoor common patio area that blocked all views.
Unfortunately, while Rydges has a great location and was classy years ago...it is long past it now.
I know there are refurbs happening in parts, but until completed the owners need to change their marketing and room descriptions and stop misleading customers to expect something more than you can deliver.
The rooms we saw were NOT suites and should not be promoted that way...and sold for the rates asked.
The only good thing to report on was the service and care shown by the duty manager.
Harry deserves 5 stars for going above and beyond in sorting the problems.