During our recent stay, my family and I were appalled by the state of our room. Upon arrival, we noticed brown smudges on the walls, stains on our bed, and what appeared to be hair pieces. The rugs and some furniture were visibly burnt, and the towels provided had brown stains and looked used.We immediately brought these issues to the attention of the staff and requested a different room. Unfortunately, our request was denied. Instead, they offered to send cleaning services. While the cleaning staff did come, they still provided us with stained sheets and left the same brown-stained towel we had previously complained about.This level of cleanliness is unacceptable and raises serious concerns about hygiene and maintenance. Despite our efforts to address the situation, the hotel’s response was inadequate. We will not be returning and cannot recommend this hotel to others.