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Hotel Casa Tortuga Tulum Cenotes Park Inclusive

3.0 star property
Hotel with 2 restaurants, near Cenote Tortugas

Choose dates to view prices

Escape to Hotel Casa Tortuga Tulum Cenotes Park Inclusive, near the stunning Tulum National Park. Enjoy kayaking and ecotours on-site, then relax in the outdoor pool with a lazy river or explore the surrounding garden.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (11)

  • Housekeeping once per stay
  • 2 restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • 2 coffee shops/cafes
  • Terrace
  • Air conditioning
  • Garden
  • Picnic area
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Television
  • Garden
  • Terrace
  • Blackout drapes/curtains
  • Limited housekeeping
The current price is $82
$102 total
includes taxes & fees
Jun 3 - Jun 4

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Double Room, 1 King Bed, Pool View

Classic Double Room, 1 King Bed, Pool View | Blackout drapes, free WiFi, bed sheets

Classic Double Room, 1 King Bed, Pool View

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Basic Studio

Blackout drapes, free WiFi, bed sheets

Basic Studio

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Quadruple Room, 2 Double Beds, Pool View

Superior Quadruple Room, 2 Double Beds, Pool View | Blackout drapes, free WiFi, bed sheets

Superior Quadruple Room, 2 Double Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Double Room, 1 King Bed, Pool View

Blackout drapes, free WiFi, bed sheets

Superior Double Room, 1 King Bed, Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite, Pool View

Superior Suite, Pool View | Blackout drapes, free WiFi, bed sheets

Superior Suite, Pool View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Suite, Pool View

Family Suite, Pool View | Blackout drapes, free WiFi, bed sheets

Family Suite, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

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About the neighborhood

Map
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780

What's nearby

  • LabnaHa Ecopark Adventures - 3 min walk - 0.3 km
  • Xel-Há Park - 5 min drive - 7.5 km
  • Tulum Mayan Ruins - 8 min drive - 12.0 km
  • Tulum Beach - 20 min drive - 21.1 km
  • Playa Paraiso - 20 min drive - 20.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive
  • Cancun Intl. Airport (CUN) - 82 min drive

Restaurants

  • ‪La Cocina Del Pueblo - ‬8 min drive
  • ‪Chula Vista - ‬8 min drive
  • ‪Xula Vista Restaurant - ‬8 min drive
  • ‪World Cafe - ‬5 min drive
  • ‪Seaside Grill - ‬5 min drive

About this property

Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Hotel Casa Tortuga Tulum Cenotes Park Inclusive puts you within a 10-minute drive of Tulum National Park and Xel-Há Park. After splashing around at the 2 outdoor pools, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights include 2 coffee shops/cafes, a terrace, and a garden.

All inclusive

All-inclusive room rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 20
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • The front desk is open daily from 9:00 AM - 11:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
    • Minimum Spring Break check-in age is 20
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 9:00 AM–noon
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge

Traveling with children

  • Children stay free (see details)

What to do

  • Ecotours
  • Kayaking nearby
  • Snorkeling nearby
  • Ziplining nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Pool loungers

Facilities

  • Garden
  • Picnic area
  • Terrace
  • 2 outdoor pools
  • Humane treatment of captive wild animals
  • Outdoor entertainment area

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 60-cm plasma TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Shower only
  • Soap and shampoo
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Mini-fridge

More

  • Housekeeping once per stay

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 350 for adults and MXN 350 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and outdoor lighting on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Also known as

Cenote Casa Tortuga Tulum

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum

Frequently asked questions

Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive offer free cancellation for a full refund?

Yes, Hotel Casa Tortuga Tulum Cenotes Park Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, there are 2 outdoor pools. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Contactless check-out is available.

What is there to do at Hotel Casa Tortuga Tulum Cenotes Park Inclusive and nearby?

Have fun with nearby activities like kayaking, snorkeling, and ziplining. Additional recreation onsite includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a picnic area and a garden.

Are there restaurants at or near Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, there are 2 onsite restaurants.

What's the area around Hotel Casa Tortuga Tulum Cenotes Park Inclusive like?

Hotel Casa Tortuga Tulum Cenotes Park Inclusive is a short 3-minute walk from LabnaHa Ecopark Adventures and 5 minutes' walk from Maya Adrenaline.

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Reviews

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews

8.4

Very Good

8.6

Cleanliness

8.6

Amenities

8.4

Staff & service

8.2

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Cesar, 1-night trip
Verified

10/10 Exceptional

The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
Phillip, 2-night trip
Verified

10/10 Exceptional

This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
Gicel, 3-night trip
Verified

10/10 Exceptional

Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Julieta, 1-night trip
Verified

10/10 Exceptional

The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
Kevin, 2-night trip
Verified

2/10 Poor

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
Ashley, 5-night trip
Verified

10/10 Exceptional

New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
Katie, 3-night trip
Verified

8/10 Very good

Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Lizbeth Cortes, 8-night trip
Verified

8/10 Very good

I would recommend it for a few nights only. Food options are limited but having free access to the 4 cenotes, zip lining and other features made it amazing and a great value. Would appreciate longer hours for the cafeteria. Good prices and excellent staff.
Samantha, 3-night trip
Verified

2/10 Poor

The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
Johan, 2-night trip
Verified

10/10 Exceptional

Beautiful place and the rooms are amazing!
Ericka, 3-night trip
Verified

10/10 Exceptional

Excelente
Karina Yadira, 1-night trip
Verified

10/10 Exceptional

Amazing
Roberto, 2-night trip
Verified

2/10 Poor

Cenotes aren’t natural. There are no places to have dinner. Staff and personnel are unwilling to accommodate the customers. Overall very disappointed in how they handled things that were out of my control.
emma, 8-night trip
Verified

6/10 Good

Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Monica, 2-night trip
Verified

2/10 Poor

Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
Sunil, 2-night trip
Verified

6/10 Good

-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.
2-night trip
Verified

2/10 Poor

Beautiful Concept but Not Ready for Guests

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
Kendra, 1-night trip
Verified

8/10 Very good

La habitación muy confortante, lo único que recomendaría sería un microondas, fuera de eso, estuvo muy tranquilo. Los cenotes espectaculares, muy lindos, incluyendo a los guías que fueron muy amables. Como recomendación diría lo de los restaurantes que cierran muy temprano, deberían dedicar uno al hotel que cierre un poco más trade.
Desidério Fertuzinhos, 3-night trip
Verified

8/10 Very good

Emplacement magnifique, visite des cenotes! Tyroliennes, kayaks…magiques!
Sophie, 2-night trip
Verified

10/10 Exceptional

gracias.
Katharine, 1-night trip
Verified

10/10 Exceptional

gracias.
Katharine, 14-night trip
Verified

8/10 Very good

Si
Angel, 4-night trip
Verified

10/10 Exceptional

Todo bien solo falta un restaurante o algo para poder desayunar en el sitio
valeria de la, 4-night trip
Verified

10/10 Exceptional

Excelente habitación
Jesús roberto, 1-night trip