I rented two bedrooms, and unfortunately, both were in extremely poor condition. The rooms had a strong, unpleasant odor upon arrival, and the bathrooms were filthy. There was hair all over the bathroom floor and around the toilet, making it clear they had not been properly cleaned. In addition, the bed sheets were dirty and had an unpleasant smell.
The customer service made the experience even worse. Most of the staff were rude, unprofessional, and unhelpful throughout our stay. The only staff member who treated us with kindness and respect was an Indian gentleman. Unfortunately, I don’t recall his name, but he was courteous, friendly, and genuinely helpful. The rest of the staff did not provide the level of service that guests should expect.
Overall, the poor cleanliness of the property and the disappointing customer service made for a very unpleasant stay. I would not recommend staying here unless significant improvements are made to both housekeeping and staff professionalism.