My stay was unfortunately complicated by a billing issue. My room was arranged and paid for by a third party prior to my arrival. When I checked in, the front desk said they could not authorize that payment, so I was asked to put my card on file with the understanding that the company would resolve it overnight.
At checkout, I was told by the front desk that the company had already called and authorized payment. However, the full room charge was still placed on my card. When I called the hotel afterward to ask why, I was told the company needed to call again to authorize the charge.
I’m confused as to why a second authorization is required when I was explicitly told at checkout that authorization had already been completed. The lack of clarity and follow-through made this process frustrating and stressful. It's still un resolved, so I had to go ahead and dispute the charges as it's still unclear as to if we're both charged.