My husband and I live in Bermuda and visit Grotto Bay yearly for a few days in December. We enjoyed our stay overall. The foyer and inside seating areas have been beautifully renovated, and the property grounds and foliage are well-maintained.
The front desk staff were very professional and friendly. The Natura spa in the cave was a calming ambiance, and the massage therapists were amazingly talented, especially Nyoman! I felt so relaxed afterwards. The Grotto Bay cats who live on the premises are some of the loveliest, sweetest, socialized cats I’ve ever met and they kept us company by the pool. When I come to Grotto Bay yearly, seeing them and giving them love, attention and treats is something that I very much look forward to. They add a homey feeling to the resort.
Our room was comfortable with stunning water views, but unfortunately the balcony tile had green mold on it. The bathroom sink doesn’t provide much room for toiletries, and there is only one hook to hang towels on. There was a tear in the material on the box spring.
The gym facilities had good cardio machines and free weights. However, the floor was filthy and covered in sand and dust particles. The water dispenser was empty, and there was a layer of mold on each outside window sill. Stunning views, but I was a bit grossed out by the lack of cleanliness.
My wish is that next year, I’ll see an improvement in the cleanliness of the balconies and gym facilities when we return.