I will never stay at this place or book with Hotel.com again. I booked this hotel last minute because I was too tired to drive home. I made sure to mark all the amenities I wanted my hotel to have, with breakfast being one of them. Not only did this place only provide an empty basket and warm coffee, they had Twinkies as their breakfast!!!! In what world is that a breakfast for anyone?! When I complained and tried to hold both the hotel and Hotels.com accountable for false information, they wanted to give me a credit that was unacceptable. They then double-backed and said, "Oops, can we not do that and act like your reservation didn’t come with the breakfast and offer you less." I declined both and will be reporting this to people who will listen. Instead, I'll be using my Hilton account to avoid this kind of craziness. My last straw was after Hotels.com customer service recognized I wasn't taking any of the low-ball offers they gave me to shut me up. They claimed the hotel didn't come with breakfast, so I had to screenshot where it said it did... You all need to do better because this is sick.