Despite several attempts, we were unable to reach the hotel services on the phone. The rooms were in terrible condition, and the hotel manager, Vanrya, personally assured us of a full reimbursement. However, we are yet to receive the promised reimbursement. We refuse to be taken for granted and demand immediate action. If our request is not met, we will be forced to escalate the matter and dispute this charge with AMEX CENTURION..