My family has stayed here since the hotel was new, and unfortunately, things have gone downhill as they tend to do. When new, this hotel was fantastic, easily 5 out of 5 stars. Now, I struggle to give it 2.5 out of 5 stars.
The pool (one of the main draws for a family with 4 kids) was broken through our entire 5-day stay. No one even appeared to be working to fix it. The elevator did a little "dance" on the third floor before opening the doors, and it scared my kids enough that they took the stairs for the entire rest of the week, even after the elevator's up and down shaking went away on the second or day. Not sure if it was by chance or from maintenance.
The breakfast was the same items...every....single...day. No variety whatsoever. I'd never seen this at a hotel breakfast before. Even the signature cinammon rolls were dry and unenjoyable. The best part of breakfast was the automated pancake maker.
The mattresses in our room were very comfortable, but finding stray hairs from previous visitors in the freshly made beds and shower was off-putting. The thermostat wouldn't keep the A/C going consistently and would shut itself off at least twice a day and would have to be manually restarted.
The housekeeping staff were friendly/great and would turn down the beds, empty trash, and restock towels daily, which I haven't seen offered at other mid-range hotels in years. Most of the front staff were also great.
We loved staying here in the past, but we won't be staying again.