6/10 Bueno
18 de marzo de 2025
Bh. Dog Friendly, Not Cat Friendly
Using the Hotels.com app I filtered my hotel choices to find pet friendly placed for my cat to stay at. Unfortunately this hotel has long lists of pet prices making one think that cats are included. The dog only indication is only mentioned at the very end of a long description hard to find when booking using your phone.
Although I accepted that this was a dog only hotel at check-in when I mentioned that I had a cat and was told it wasn’t allowed, the receptionist kept telling me what the consequences would be if I put my cat inside. I told him I would keep my cat in my RV and he still was rude to me explaining that the email reminder clearly stated that it was dog only; this is actually not true, as it mentions only the various pet prices based on pounds implying that cats would be allowed.
Rather than being rude to a customer, it would be great if the service one claims to provide was given instead and receptionists were more aware of the information they are giving to customers. There are far more nicer and cozier places than here to stay in Pacific Grove and Monterey.
Colleen
Colleen, viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com