TThe hotel is in a fantastic location within the French Quarter, which made it convenient for exploring the area. However, there were several issues that impacted our overall experience. The keyless entry system malfunctioned, requiring a return trip to the front desk to obtain a physical key fob. Additionally, there were significant plumbing concerns. Our friends experienced water leaking from a light fixture in their room, while in our room, water bubbled up through the toilet and backflowed in the shower shortly after one of us had finished using it, which was quite unpleasant.
The cleanliness of the room was also disappointing. It did not appear to have been thoroughly cleaned prior to our arrival, particularly the bathroom fixtures, which looked like they hadn’t been wiped down. This raised concerns about the overall attention to detail in housekeeping.
We were also disappointed to find that the on-site bar had been closed since October. We had booked our stay well in advance for graduation weekend, and the bar's closure during the interim was not communicated, which affected our expectations.
On a positive note, the staff was consistently friendly and helpful throughout our stay.