My husband and I had a business event to go to for the weekend. Being heavily pregnant, we wanted somewhere comfortable we could relax after a long day travelling (9 hours), and a long day at the business event. Upon arrival, the receptionist was lovely checking us in. Unfortunately, that is where the positive experience ended. The first room we were given had a tap that wouldn’t stop running and cracked toilet which had been filled, with dirty tiles in the bathroom. The receptionist very kindly moved us to another room where unfortunately, it didn’t get any better. Cracked toilet, calc filled into the crack and around the pipes, cracks in the tiles, dirty bath, brown stains on the towel, bits over the carpet and hair in the bed. The room had a strong smell of cigarette smoke stained in the fabrics with loud squeaky floorboards from the corridor and surrounding rooms. During the evening, people were shouting and suspicious smoking (strong smell) from the car park below our window. We booked this hotel based on the reviews as they seemed positive, however, we did everything we could to stay away from the hotel as long as possible, only going back to sleep and leave again the next morning. It needs a full refurbishment to bring it up to a clean and comfortable standard.