I didn't stay. It was the most horrendous screw-up I've experienced in a hotel stay. The man at the counter said Expedia gave them the wrong account number, so he couldn't collect. After going back and forth a bit (it was hard to hear him), I called your customer service. They had your lodging department call him. That phone call must have lasted 20 minutes. Couldn't get it straightened out. He said I could cancel with you and pay him directly as a walk-in, but I'd have to pay a $50 cash deposit. I didn't have $50 cash. I left and called you again. I was assured that Expedia would take care of it. The lady was going to connect me with guest services, and they'd get me a room somewhere where I wouldn't have to pay any more than I had. A man got online who, unfortunately, I couldn't understand well because of his accent. He said he was going to call the Econo Lodge again to straighten in out! I told him your lodging department couldn't get it straightened out. He said he would do it anyway. After awhile he came back on the line and said I could get a room at that very Econo Lodge, but I would have to pay a deposit. I told him I couldn't pay the cash deposit. By then I was done with Expedia. I got a room at a LaQuinta. I will call Expedia late about having my money refunded, even though it was a non-refundable reservation. I don't know who was more at fault--the hotel or Expedia--but it was Expedia's rep who said you'd get me a room without additional cost.