Merely 5 steps into the building, I was greeted by an angry woman demanding I "choose whether I wanted to stay here or not" because their elevators were broken. I'll ome back to the important of the elevators shortly.
The woman noted I would not be given a refund if I chose somewhere else, and would be charged full price if I stayed here, but added in "you won't get what we offer here elsewhere". Slamming competition, particularly those of equal merrit and owned by the same parent company, is always a bad look and unprofessional. Most importantly, the elevators were broken when we stayed here 2 weeks ago (they actually broke that night, during a storm). We were assured at checkout they'd have them fixed before returning on our trip back through. I'll note that visit was neither good nor bad, just an average overnight stay with bare necessities. We chose to return solely because we did not require any of the higher end facilities other chains in the area offered.
What bothers me the most about the elevators is that (1) They KNEW ahead of time they were broken but chose not to call visitors, potentially ones with mobility issues, so they had time to book another hotel. (2) they did this knowing they planned to not give a refund and that other hotels would be full, so visitors were forced to stay here. On arrival, hotels in the area (which are nicer by the way) were going for 2x-3x as much. Taking into consideration that there will be visitors who aren't tech savvy to book