The hotel looks nice, and that’s pretty much where it all ends. My room was very dirty: there was a dead moth next to the bed, a dirty pillowcase, and a towel with makeup stains still on it. When I complained, I was asked what could be done, so I requested a sea-view room upgrade. I was told the new room was ready, moved all my belongings, and then found it was smaller and overlooked a parking lot rather than the sea.
The hotel provided a complimentary alcoholic drink, which I do not consume, although they did replace it with something else. I then asked to move back to my original room.
Housekeeping did not clean my room until the third day of my four-day stay, claiming I had the "Do Not Disturb" sign up. Given my earlier complaints, they could have knocked or asked if I wanted service, as they eventually did on the third day. Even then, they left another dirty towel.
The bathroom also had a strong fishy smell. After I reported it, a maintenance worker poured a chemical down the drain that caused a headache-inducing odor. The fishy smell remained the next day, and no follow-up was done.
I was put in contact with someone named Anna when the issue started. But she only met me on the last day, she met with me to discuss the issues and trying to chat. During the conversation, she made excuses for the dirty towels, saying makeup can remain on them after use. However, I fail to see why a supposedly clean towel should still have visible makeup stains on it. Offered water gift.