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Crowne Plaza Merida by IHG

4.0 star property
Hotel with outdoor pool, near Paseo de Montejo

Choose dates to view prices

AKEN Mind Mérida Hotel, near the vibrant Paseo de Montejo, invites you to indulge in a breakfast buffet and stay connected with in-room WiFi. Unwind by the outdoor pool or explore nearby attractions like Great Museum of the Maya World.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Coffee shop/cafe
  • Conference center
  • 6 meeting rooms
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning

Feel at home (6)

  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
  • Digital TV service
  • Dry cleaning/laundry service
The current price is $111
$134 total
includes taxes & fees
Jun 21 - Jun 22

Why we love this property

Culinary experiences galore
A restaurant, cafe, and bar create a world of tasty possibilities. Couples can indulge in private dining, while buffet breakfast fuels morning adventures.
Luxury in the city
This upscale urban retreat offers a serene escape in the heart of the bustling city center. Sophisticated elegance meets prime location.

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Premium Room

In-room safe, desk, laptop workspace, blackout drapes

Premium Room

  • 33 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Corner (Pet Friendly)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Corner (Pet Friendly)

  • 77 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View, Corner

Standard Room, 1 King Bed, City View, Corner | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, City View, Corner

  • City view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 35 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, City View

  • City view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Corner

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Corner

  • City view
  • 77 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View (Pet Friendly)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View (Pet Friendly)

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View, Corner

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View (High Floor)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View (High Floor)

  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View, Corner

  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, City View

  • City view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Corner (High Floor)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Corner (High Floor)

  • City view
  • 77 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, City View (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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The price is $81
$97 total
includes taxes & fees
May 29 - May 30
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About the neighborhood

Map
Av. Prolongación Montejo 371, Col. Benito Juarez Nte. Mérida, Mérida, YUC, 97119

What's nearby

  • Paseo de Montejo - 1 min walk - 0.1 km
  • Diamonds Casino - 18 min walk - 1.5 km
  • Yucatán Siglo XXI Convention Center - 4 min drive - 2.2 km
  • Juega Juega Casino - 4 min drive - 2.2 km
  • Great Museum of the Maya World - 4 min drive - 2.2 km

Getting around

  • Mérida International Airport (MID) - 27 min drive
  • Teya-Merida Station - 30 min drive

Restaurants

  • ‪Starbucks Campestre - ‬3 min walk
  • ‪Pastor Suizo - ‬1 min walk
  • ‪Sanbravo - ‬3 min walk
  • ‪La Gibba - ‬4 min walk
  • ‪Brangus - ‬6 min walk

About this property

Crowne Plaza Merida by IHG

  • When you stay at Crowne Plaza Merida by IHG, you'll be just a 5-minute drive from Paseo de Montejo and Yucatan International Convention Center. After visiting the fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. An outdoor pool and a snack bar/deli are other highlights.

At a glance

DONE

Hotel size

    • 136 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 44 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Snack bar/deli

Working away

  • 6 meeting rooms
  • Coworking spaces
  • Conference center (3789 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2020
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Banquet hall
  • Reception hall
  • Traditional architecture

Accessibility

  • Elevator
  • Elevator door width (inches): 60
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 55
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Accessible bathtub
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 55-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Meal delivery service

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 450 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1000.00 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8:00 PM

Policies

Noise-free guestrooms cannot be guaranteed.

Parties and events are allowed on site.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and outdoor lighting on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Frequently asked questions

Does Crowne Plaza Merida by IHG offer free cancellation for a full refund?

Yes, Crowne Plaza Merida by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Crowne Plaza Merida by IHG?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 8:00 PM.

Are pets allowed at Crowne Plaza Merida by IHG?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 44 lbs per pet. There's a charge of MXN 1000.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Crowne Plaza Merida by IHG?

Yes, there's free self parking.

What are the check-in and check-out times at Crowne Plaza Merida by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

Is there an onsite casino at Crowne Plaza Merida by IHG?

No, this hotel doesn't have a casino, but Juega Juega Casino (3-min drive) and Diamonds Casino (3-min drive) are both nearby.

What is there to do at Crowne Plaza Merida by IHG and nearby?

Crowne Plaza Merida by IHG has an outdoor pool and a fitness center.

Are there restaurants at or near Crowne Plaza Merida by IHG?

Yes, there's an onsite restaurant.

What's the area around Crowne Plaza Merida by IHG like?

Crowne Plaza Merida by IHG is in the heart of Mérida, a short 1-minute walk from Paseo de Montejo.

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Reviews

Crowne Plaza Merida by IHG Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Amenities

9.4

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was great and the staff were super friendly and attentive. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Lobby
Service staff
Children
Elevator
View

Reviews

Verified

10/10 Exceptional

Beautiful spotless modern room with great view. Staff was exceptionally helpful & kind.
Willa, 1-night trip
Verified

10/10 Exceptional

Perfect nice and excellent people
Heladio, 1-night trip
Verified

10/10 Exceptional

Had a great stay and very nice staff. Enjoyed the breakfast and meals eaten at Hotel.
Richy, 3-night trip
Verified

2/10 Poor

There is no hot water, while the staff was great and the facilities clean and appealing, plus free parking, if you like hot water for a shower, this place is not right for you. We callee every day and the staff tried to fix the temperature but the “hot” water was lukewarm at best when leaving the water run for about 30min
Juan Andres Torres, 6-night trip
Verified

10/10 Exceptional

Great service , parking and cleanliness !
Dilip, 1-night trip
Verified

10/10 Exceptional

Excellent hotel with all the comforts!
Verified

10/10 Exceptional

Loved our week here especially since the front desk gal waited til 2am for us to check in which was nice of her. Very quiet and comfortable hotel enjoyed our stay for the 5 nights.
Michael, 5-night trip
Verified

10/10 Exceptional

Fantastic stay and dog friendly.
Chantaie, 3-night trip
Verified

8/10 Very good

The hotel is very clean. The services very excellent. The location good. But too much noise.
Alfredo, 3-night trip
Verified

10/10 Exceptional

Wonderful, clean hotel. Very helpfully and nice staff. Highly recommend staying here.
Lisa, 2-night trip
Verified

10/10 Exceptional

Excellent quick trip to Mérida

Hotel was in an excellent location, with an amazing staff who were super helpful and attentive. Our room was spacious, updated, with a very comfortable bed. Loved the rain-head shower. Hotel breakfast was so delicious!
Dannine, 3-night trip
Verified

10/10 Exceptional

Hotel was super modern and clean. Room was super comfortable. Breakfast options could improve as everything was out of a box and seemed old.
Andrea, 1-night trip
Verified

10/10 Exceptional

What a great hotel! Everything was very modern and clean, and all of the staff was super friendly. The breakfast buffet was great, and I loved the rooftop pool and easy-to-access parking garage. I would definitely stay here again.
Silvia, 7-night trip
Verified

10/10 Exceptional

The staff were exceptional!
Joseph, 6-night trip
Verified

10/10 Exceptional

Excellent hotel. It's 20 minutes by Uber to the historical center.
Jon Lawrence, 5-night trip
Verified

10/10 Exceptional

The staff was incredibly courteous and friendly, offering helpful suggestions on the best places to eat and even showing me where to find the best cenotes.
Jeanette, 4-night trip
Verified

10/10 Exceptional

Couple retreat

The hotel is well located within walking distance to coffee shops and restaurants. The service was excellent and the room is modern, clean and great view of the city.
Cristina, 2-night trip
Verified

10/10 Exceptional

The place is great, the vibe is excellent. Maybe the only issue is that at the middle of the night the electric energy in the room turns off and you lose the AC for example or you can't turn on the light in the bathroom, you need to open the room door to reestablish everything.
Carlos, 2-night trip
Verified

10/10 Exceptional

Very nice staff!
Sören, 3-night trip
Verified

10/10 Exceptional

Nice and safe property. The pool on the rooftop is very nice. The gym good enough too. Complete breakfast and good espresso
Julen, 2-night trip
Verified

10/10 Exceptional

Very unique room
Abraham, 1-night trip
Verified

6/10 Good

It was good. Not excellent but we felt safe and we were comfortable. The hotel is hard to access, there is commercial offices on the first 2 floors. There isn’t signage telling you where the hotel parking is, or where the actual hotel entrance is. It’s weird. The write up in Expedia said it was pet friendly we brought our small dog. The cost to keep our dog was more than paying for another adult. There are other hotel choices in Merida that don’t charge extra for your pet, or it’s a minimal charge. Breakfast was excellent wait staff fantastic. Good business/Adult stay hotel.
Michelle, 1-night trip
Verified

6/10 Good

Average corporate property great location and convenience for corporate travelers. Not leisure or vacations
Felipe, 2-night trip
Verified

8/10 Very good

Great hotel if you are on a business trip; not for tourists. You are in between the North zone and Centro, along a major street, so easy access if you are traveling both north and south. The BEST thing about this place is the staff, though. They are EXCEPTIONAL!! They've allowed some maintenance to lapse (i.e. the shower ceiling in my room), and they are definitely not using the pool area as a place to sit and chill and relax, as there's almost no seating, just lots of concrete. Also, strangely bad coffee, and very bad toiletries. No washcloths (!!), so bring your own, as the body wash is liquid.
Catherine Elizabeth, 5-night trip
Verified

4/10 Fair

A Hotel with MANY small flaws and one BIG flaw. I wouldn't go back. Although it is very well located and the lobby façade is beautiful, I would not return due to the amount of problems and difficulties we experienced in this hotel. We arrived by car and to our surprise the entrance was very hidden and there was no place to leave the car to go to the lobby. I had to get out quickly and leave my family in the car to ask where I could park. We found out that there is no elevator from the parking garage to the lobby, it is stairs to the floor BEFORE the lobby and then elevator to the lobby. If you travel with small children and big suitcases I DO NOT RECOMMEND THIS HOTEL. Entering the bedroom, very pretty and modern but the charm disappears when you see the two desk chairs dirty and grimy. The hotel was not full and they gave us a room with a view of the machinery, no big deal But then we see the bathroom and the towels are old and falling apart and the faucet is not fixed and it feels like it will break at any moment. Already asleep we realize that there is a light that DOESN'T STOP FLASHING ALL NIGHT! We complain and they tell us: “it's a motion or fire sensor, it can't be turned off.” APPALLING! We compared it to the family room next to us and they didn't have that but their air conditioning light couldn't be turned off! Even worse. On the second day, we went for a coffee at the lobby restaurant and had two coffees and a juice and an hour later they spoke to me in my room…
Marco, 3-night trip