Beautiful hotel, unfortunately that’s where the pleasantries end.
Customer service was absolutely horrible and I was accused of taking the access card. Firstly, no use of a plastic card, and secondly, only received one.
Asked for early check-in, felt like such an imposition. AC in the room didn’t work, was so hot and stuffy.
Night clerk was very rude and made it appear that I was inconveniencing him when I needed to leave. It’s 2024, get card access after hours.
Overall, horrible customer service.