We stayed at Concorde De Luxe Resort in Antalya for 5 nights. While the food and staff were excellent, our stay was seriously impacted by a major issue – no working air conditioning.
The positives: the food was exceptional, with a wide and delicious variety at every meal. The staff were friendly and attentive, the beach was beautiful, the drinks selection was great, and the location was ideal. Entertainment was average but a nice touch in the evenings.
The major downside: the room was unbearably warm, and despite having a wall-mounted temperature control, we were told the hotel centrally controls all room temperatures and had only set it to air circulation – no cooling or heating. We raised this multiple times and were given a portable cooler, which unfortunately blew out warm air too. It made sleeping very difficult for all five nights.
For a hotel that markets itself as 5-star, this is unacceptable. Climate control is a basic expectation, especially in a warm destination like Antalya. It’s disappointing that this wasn’t clearly communicated beforehand.
We would only consider returning if this issue is fully addressed. Until then, future guests should be aware.