We stayed from the 13/10 till 21/10.
The hotel had all the potential to be fabulous, from its design, location, numerous elevators, view etc..
But it failed at the most basic and fundamental core of hospitality - bad service.
The cold curt staff, being ordered coldly and sharply to leave the breakfast hall at 09:30 sharp though we reserved a table at 09:00, charging guests 50 euros for using the pool for just 2 hours, the reception NEVER answering the phone forcing the guests to physically go to the front desk, A/C in the room not working despite being told it does, being told a technician will check it out, a technician that never came despite reminding reception 3(!!) times and thus having to put up with a stuffy room all our stay, etc.. etc.. etc..
The general feeling was that our presence disturbed the routine, peace and quiet of the hotel staff.
Our sincerest apologies to them - we will not do so again.