2/10 Mediocre
4 jul. 2025
Disgusting sheets
Our check in time was 4. When we arrived around 4:30 there were several people ahead of us waiting for a room already. Finally our room was ready after 5. We got to the room and my kids noticed the comforter had orange (Cheeto) fingerprints on it. I went to the front desk, where a ton of people were waiting, but was told the front desk clerk was also the one cleaning the rooms. I found someone and told them about the comforter. We were headed to dinner so they left the comforter in our room. As I was changing that I noticed something on the sheets, feces or mud possibly, and pink stuff on the pillow cases. The pillow cases also smelled terribly like sweat. So back downstairs for fresh sheets. There was stuff on the side of the bed mattress and running down the wall. There was trash left under the bed. I don’t think the room was ever cleaned. I tried to make a complaint but no one was at the desk and when we left the next morning. I sent an email and was told I would be called back or sent an email but never got anything. I included some of the photos I got.
Nikki
Nikki, viaje de 1 noche en familia
Opinión verificada de un huésped de Hoteles.com
