I would like to request a refund for my room, because this hotel doesn't care about comfort, cleanliness, or rest. It's a shame because the hotel is beautiful.
Let me explain briefly.
1. When we arrived Saturday night, my son found a stroller that belonged to a previous guest.
2. All night long we heard footsteps and noises from the room above us, room 201.
3. The noise from the air conditioner keeps us awake.
4. The pillows are the worst experience ever.
5. One of our beds was broken or something similar, making a loud noise when you move.
6. On Sunday, my room wasn't cleaned.