2/10 Mediocre
15 nov. 2025
We get to our room 120 and the room was dirty and the person working at that time it was around 10:00 PM. Last night was not accommodating at all. I called her immediately and told her that the door was open and the room was dirty and asked her if someone can come make the bed. She said she had no one but would send some sheets. She sent one fitted sheet and one flat sheet, no pillowcases and no blanket. I had my disabled senior mom with me and could not move upstairs, which she asked me to do but how was that possible when there’s no elevators. The other room was fine. I’m not complaining about that one but 120. I want my refund. Please reach out to them because I already reached out to them and they said that since I booked from you, I couldn’t get my refund from them. I am just asking for that one room because that was not OK. That was the most horrible experience I’ve ever had with hotels.




Dolores
Dolores, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com



















