We loved Hotel Dieci in Milan. The local bus stop is right across the street which can take you anywhere in Milan. The man who works at the desk at night is very kind. The breakfast is great with many options, much better than a continental breakfast in the US. Our room was perfect, with a refrigerator, a nice city view, and a very clean bathroom with fluffy towels and a hair dryer! They changed out our towels each day which was a nice perk.
The gentleman who works in the mornings isn’t the most helpful. He didn’t even look up or offer to help us with our bags, and there is a tall staircase at the entrance of the hotel. He also misinformed us about the buses, and had arranged our taxi ride to the airport and when it was running very late, he gave minimal updates and didn’t really care.
The woman who assists with the garden and restaurant is incredibly kind and hard working!