We arrived at Mana Island Resort on Aug 31 after flight cancellations pushed our trip back a day. While the hotel adjusted our dates, the stay itself was unacceptable and misrepresented. There was no TV or entertainment, WiFi was limited to 1–2 devices, and our first room (629) had unfinished flooring/ceilings, flooding showers, damaged mirrors, outdated furniture, and old-smelling linens with brown, frowsy towels. We paid for half-board but were restricted to one restaurant, which was never disclosed. The $472.83 cruise transfer only added to the disappointment.
Most alarming, we discovered bed bugs in both rooms (629 and later 620, which was a downgrade with obstructed views). Dining was also unsanitary—flies swarmed food, drinks, and tables daily, and roaches were present near the coffee area. This made meals unsafe and unpleasant.
Due to the bed bugs, we had to discard most belongings and pay to sanitize what we brought home, yet still live in fear of infestation. This trip caused stress, financial loss, and health risks.
Given the severe issues—bed bugs, unsanitary dining, false advertising, and poor room conditions—I am requesting a full refund of hotel fees.
I’ve submitted photos and videos of everything mentioned above directly to Expedia. I’m unable to add them here.