6/10 Bueno
26 jul. 2025
Averageish stay
I was rather disappointed with our stay at Somerset. We expected a 5 star hotel as per their ratings but the stay was no where near a 5 star hotel stay.
- Our rooms were not serviced even though we asked for it to be serviced daily. We would leave the room for our activities around 9ish/10am in the morning. Come back around 4pm and room wasn’t cleaned. We’d call down for the room to be cleaned and leave for a few hours and come back around 6pm and they were in the middle of it.
- The towels provided were thin and the seams were ripping. I get they're trying to be eco friendly but seriously it just felt kind icky. Please get new towels for your guests and stop reusing these noticeably old towels
- Our amenities in the bathrooms were not refilled. I.e. - cotton swabs, toothbrushes or laundry detergent. It was a good thing they clean so late - I would run out of the room and ask for the things I need each day.
For the amount of money this place cost - which was more than what I paid for an actual 5 star resort in Bangkok. I truly expected a much more comfortable stay and exceptional service. I would say the service is average. The stay was meh. The location was fine. But I likely will venture to a different hotel if I find myself in pattaya again.
Thomas
Thomas, viaje de 3 noches en familia
Opinión verificada de un huésped de Hoteles.com
