This is a shiny new hotel that fails miserably on the hospitality level. I won’t be back. The hotel and casino are located far off the highway in the small town of Caruthersville. There is no signage to direct you through the town. When I finally found the hotel, there is confusing signage directing you to “hotel drop off” and “hotel check in” at a building which I learned is an abandoned old casino. After wandering through this deserted building, I found a checkin desk in the new casino but the clerk could not find my prepaid reservation. She was very rude about it, but I persisted until she said “oh, there it is.” She said she could check me in, but I would need to go to a different building to get the keys. So I drove to the actual hotel building where a clerk sat in an empty lobby looking at his phone. I went to the casino for supper, but the only food service is at the bar. The daily special was chicken wings and tater tot basket. After an uncomfortable night with a noisy neighbors in the next room, I asked the desk clerk about breakfast options. She suggested a Casey’s convenience store in another town. So here’s the deal: if there is no breakfast available in the entire town of Caruthersville, then the hotel needs to step up and provide some type of breakfast bar. Until then, guests need to bring their own food. The management of this hotel needs to get its act together.