We booked a last minute overnight stay at this hotel after attending a wedding because driving conditions were very bad. Parked in a disabled bay (which was nowhere near the entrance of the hotel). There were a few people sitting on the floor outside, quite intoxicated (drunk or on drugs I don’t know) but they wondered why we would want to stay somewhere like this and that it wasn’t a hotel, they just rented rooms out. We were given a key to a 3rd floor room despite being disabled when the lift wasn’t working and we had musical equipment my daughter had to carry 3 flights of stairs. There was lots of noise coming from rooms and the smell of cigarette smoke everywhere. Our door had wet polyfilla filling a hole that once had a door lock but could easily be pushed through. We were already feeling very unsafe, due to some of the guests hanging around but nothing could prepare us for what we saw when we opened the door. A dirty room with drawers hanging open, dirty duvet over a chair but to top it off there was actually no bed!! Just a dirty carpet with a cleaner patch where once a bed had been. The bathroom had a dirty towel on the floor and a dirty used razor on the side and the whole thing was like a drug addicts room. Even had there been a bed, we could never as 2 females, felt safe in there but the fact you could smell cigarettes meant that smoke alarms weren’t working or even absent altogether. We left and drove home in torrential rain rather than staying. Disgusting